ConsumerConnect
Do you want to know your rights and obligations as a consumer?
ConsumerConnect helps you find answers to your questions and guides you through the steps you can take.
Find a solution
Want to look for information yourself?
Themes
Explore your consumer rights and obligations by theme
Purchases
Defective Product (Guarantee) / Purchase regret (right of withdrawal) / Delivery / Payment Methods
Travel and events
Trips abroad, concerts…
Energy
Invoices and contracts gas and electricity / Fuel oil / Fuel vehicle
More themes
What can ConsumerConnect assist you with?
Find information
Learn more about your rights and obligations as a consumer. Browse the theme pages or follow the guidance from our Consumer Guide.
Explore the themes
Enter mediation
Contact an ombudsman service to help you reach a solution.
Learn more about mediation
Report a violation
Inform our inspection services about a violation of consumer law.
Submit a report
Ask a question
Get in touch with our Contact Centre.
Contact us
Ways to resolve your problem
- 01Amicable resolution with the business
Start by trying to resolve the issue directly with the business.
- 02Mediation by an ombudsman service
Unable to reach an agreement with the other party? Contact an ombudsman service.
- 03Court proceedings
You can take the matter to court. Such a procedure usually takes longer and may involve higher costs.
More information
ConsumerConnect is an initiative of the FPS Economy. We guide you through your consumer rights and obligations in clear and accessible language. Here, you can learn what actions you can take.
