If you have questions about your invoice, the company must provide you with all supporting documents and information. Do not pay anything until you are sure you have entered into an agreement with this company. If not, it could be a mistake, or you may be the victim of unfair business practices, such as being unknowingly signed up for a hidden subscription.

It could also be a scam, where someone sends invoices on behalf of a company in an attempt to collect money fraudulently.

On the website of the FPS Economy, you can find an overview of the different types of scams, with advice on how to distinguish genuine offers from fraudulent ones, as well as the best ways to respond.

Have you fallen victim to a scam and lost money or shared your bank details with scammers?

1. If you have shared your credit or bank card details, notify Card Stop immediately at 078 170 170 (+32 78 170 170 from abroad) to block your cards.
2. Contact your bank immediately so that the payment(s) and possibly the bank account can be blocked.
3. If money has actually been stolen from your account, report the incident to the local police.
4. Forward the suspicious message (e-mail or SMS) to suspect@safeonweb.be to block the URL of the suspicious website to spare other victims.
5. If you paid by credit card, fill in a dispute form on macarte.be to report an unauthorised payment transaction via your credit card.
6. Report the incident to us.