There are several possible explanations, of which the most common are:

• Your energy supply appears to have been transferred to another supplier without your consent or knowledge.
• If you have never entered into an agreement with the company, it may be a mistake.
• An energy supplier signed you up as a customer for that energy contract without your consent.
• After a move, you may not be supplied by your own supplier (whom you clearly informed about your change of address), but by the supplier of the previous occupant.

In such cases, you should first contact the supplier from whom you mistakenly received an invoice or another message indicating that you had become a customer. If their response is not satisfactory, then contact the supplier you believe you have an energy contract and provide your consumer address.

Is there any evidence of fraud? In that case, contact the relevant supplier. This supplier is legally required to provide you with all supporting documents and necessary information to dispute the debt. Do not pay anything until you are certain that you have actually entered into an agreement with that business.

It could also be a scam, where someone sends invoices on behalf of a company in an attempt to collect money fraudulently.

Have you fallen victim to a scam and lost money or shared your bank details with scammers?

1. If you have shared your credit or bank card details, notify Card Stop immediately at 078 170 170 (+32 78 170 170 from abroad) to block your cards.
2. Contact your bank immediately so that the payment(s) and possibly the bank account can be blocked.
3. If you find that money has actually been stolen from your account, file a complaint with the local police.
4. Forward the suspicious message (e-mail or SMS) to suspect@safeonweb.be to block the URL of the suspicious website to spare other victims.
5. If you paid by credit card, fill in a dispute form on macarte.be to report an unauthorised payment transaction via your credit card.
6. Report the incident to us.