Energy Supplier Refuses to Provide a (Free) Invoice
Your energy supplier is required to issue you an invoice. They may not charge you for this.
If you refuse an electronic invoice, the supplier may not charge you additional fees for sending a paper invoice. Your energy supplier may, however, give you a discount to encourage electronic invoicing.
If you enter into a contract agreeing to an electronic invoice, you will no longer receive a paper version and you cannot refuse the electronic invoice. Your energy provider must communicate this clearly so that you can give informed consent.
Do you normally receive a paper invoice but suddenly receive an electronic version without your consent? Then you have the right to object.
Read more about this topic:
Go to the website of the FPS Economy
Do you want to ask a question or take action?
Ask us a question
Send an e-mail
You didn’t find what you were looking for?
Related topics
Incorrect or Unclear Energy Bill
Energy Bill Reminder Fees
Energy Supplier Changes the Advance Amount on Your Energy Bill
Energy Supplier Refuses to Provide a (Free) Bill Invoice
Difficulties In Paying Energy Bills
Extra Charges for Refusing Direct Debit Payments for Energy Bills
Energy Bill or Other Communication From a Supplier with Whom You Have Not Entered Into a Contract.
Suspicious Notice from a Collection Agency, Bailiff, or Lawyer for an Energy Bill
Other

